Returns
Due to the custom nature of all of our products, The Pattern Collective does not accept returns or exchanges. We are not responsible for wallpaper or fabric quantities, please have a professional installer or upholsterer give you an accurate estimate before placing your final order.
Please order all wallpaper rolls and fabric yardage at once, as textiles are printed in batches and may vary slightly from one batch to another.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Defective or damaged items can only be exchanged for the identical product. We must be notified of any damage or defect within 7 days of delivery. We do not accept exchanges on items damaged by your wallpaper installer. If you have any questions, send us an email at hello@thepatterncollective.com
Terms and Conditions
By checking the "I Agree" box , you acknowledge that The Pattern Collective is not responsible for calculating roll quantities and does not accept returns or exchanges. All sales are final. Please refer to our Frequently Asked Questions page for more information regarding our store policies.
We highly recommend ordering a sample before placing your order. As much as we try to ensure the accuracy of our product images, color variances from one monitor to the next do occur and the color you see on your computer screen may vary from the actual color of the product - we will not accept returns or exchanges because of color variances from your monitor to the actual product. There may be color variances from one dye lot to another, so please order all of your wallpaper at once.
Customs, Duties, and Taxes
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
Please review the contents of your cart and click the Checkout button when you are ready to complete your purchase.
