Return Policy

Returns
Due to the custom nature of all of our products, The Pattern Collective does not accept returns or exchanges. We are not responsible for wallpaper or fabric quantities, please have a professional installer or upholsterer give you an accurate estimate before placing your final order.

Please order all wallpaper rolls and fabric yardage at once, as textiles are printed in batches and may vary slightly from one batch to another. We do not accept returns on rolls due to dye lot variance.

Every effort will be made to deliver on time, but no liability is accepted for any loss arising from delay or error in the delivery of your package. Delivery of packages by DHL, UPS, FedEx, and USPS are outside our control and we will not be liable for delays encountered in the receiving of goods. We are not able to cancel or refund orders due to shipping delays.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. Defective or damaged items can only be exchanged for the identical product. We must be notified of any damage or defect within 7 days of delivery. We do not accept exchanges on items damaged by your wallpaper installer. If you have any questions, send us an email at hello@thepatterncollective.com

 

Our patterns do not qualify as defective when:

- The color is different from the color on your computer/phone/tablet screen
- The color does not match with the old sample (samples more than 6 months old)
- The color does not match with a previously ordered dye lot
- The incorrect quantity was purchased
- The wallpaper material is not suitable for the project
- The wallpaper was damaged by your installer