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The Pattern Collective

Frequently Asked Questions

Payment

All products must be paid in full before an order will be placed. We currently accept Visa, Mastercard, Discover and American Express. 

 

Customs, Duties, & Taxes

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.


To avoid a delay in receiving your order from customs, consider the following:


  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.
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    When will my order arrive?

    We pride ourselves in carrying a hand crafted collection of wallpapers and fabrics. This means that many of our items are made to order. Delivery times will vary and depend on the order, the stock and the destination. Please refer to the product description for typical lead times before making your purchase. Samples are mailed out by USPS within 48 hours. We are not financially liable for delivery delays. Delivery charges are automatically calculated and applied at the checkout. Please email us at hello@thepatterncollective.com with specific questions regarding lead times.

     

    Do you accept returns or exchanges?

    The Pattern Collective does not accept returns or exchanges. Please order a sample of the wallpaper you are interested in before making your final purchase. We recommend having your measurements taken by a professional, and have your wallpaper professionally installed. Inspect all wallpaper rolls upon delivery and contact The Pattern Collective immediately if any of the rolls arrive damaged at hello@thepatterncollective.com. 

    You should inspect your paper or fabric upon receipt and notify us of any damage immediately. Any and all defects in the wallpaper should be reported within 14 days of delivery. We will not accept any claims after hanging or cutting of the product. We will not refund any amount of money for labor spent or incurred in hanging our wallpapers.

     

    Please make sure you REALLY want your paper before you submit your order. Unfortunately, we can not cancel an order once it has been placed. 

     

    How do I install my new paper?

    Here's the deal... here at The Pattern Collective, we STRONGLY RECOMMEND that you hire a professional wallpaper installer to hang the products that you buy from us (or anywhere, really). These are artisan-quality products (some of which need to be trimmed) and should be hung by an experienced wallpaper installer. A professional wallpaper installer is NOT a painter or a contractor who says she/he can hang wallpaper. You should check with the National Guild of Professional Paperhangers (www.ngpp.org) to locate a trusted and reputable wallpaper installer in your area. Have any questions or need a recommendation? Feel free to call us! 

     

    Can I hang wallpaper in my bathroom?

    You should always consult with your professional wallpaper installer for advice on this. It will depend on the type of paper you're wanting to use, whether your bathroom has proper ventilation, and how much the bathroom is used. Vinyl is always appropriate to use in a bathroom.

     

    Can my wallpaper be sealed?

    In most cases, your wallpaper can be sealed before or after installation. If you are interested in a wallpaper for commercial use and need it to meet code or if you would like a coating applied for bathroom use, please contact us for more information. There are clear coats that can be applied by your installer or a third party (email us for recommendations), but it will may change the finish of the wallpaper. Always test a small scrap piece first to see the results.

     

    What are your hours of operation?

    Orders will be accepted through the website all day, every day. However, we all need a little break every now and again, so the office is only open Monday through Friday 10am until 5pm, and will be closed on all major US holidays and a week during the summer, so orders will only be processed during business hours.

     

    CLOSED Holidays:

    Memorial Day
    Independence Day
    Summer Break (One week, TBD)
    Labor Day
    Thanksgiving (Thursday & Friday)
    Christmas (Christmas Eve until New Years Day)

     

    I'm a designer. Do you work with the trade?

    We do! We love our trade clients and to show our appreciation for your repeat business we have a special program just for you! To learn more about our Trade Program, email hello@thepatterncollective.com.


    Trade Program Disclosure info:

    In order to join our trade program you must be an interior designer, architect, or other professional member of the design community and submit a copy of your resale certificate or business license along with your business name, address and telephone number to hello@thepatterncollective.com for review. Once you are approved you will be given a unique discount code to use for your orders. In order to receive the trade discount you (the designer or architect) must submit all orders through your account. We do not disclose trade pricing to clients that are not in the trade program, no exceptions (thanks for understanding). While we love giving you a discount for being loyal and awesome, we don't love it when the discount code gets abused. Please don't give your code to anyone. If your code is used on an account other than your own, your discount code will be revoked and you will no longer qualify for our trade program. Sorry...